April 21, 2016
All Nippon Airway announced expansion of more than one universal service following the renewal in the departure counter of the Haneda Airport domestic flight terminal 2 in Tokyo on April 21, 2016.
The "Special Assistant Counter" for travelers who needs support was placed in the center. Video remote interpreting service (photo) and a wheelchair for onboard made of resin for which metal isn't used were introduced for the first time in Japan.
The guide plate with an illustration and a character, easily understood by a foreign traveler, too was also installed.