October 9, 2015
The Deaf woman, 46, with a hearing dog was blocked to enter each coffee shop two times in the Hankyu Department Store Umeda Main Store in Osaka-shi on October 3.
That happened just after she participated in a service dog awareness event held by the Ministry of Health, Labour and Welfare at the main store.
The Access Law for Service Dogs of 2002 requires a service dog, such as guide dog, hearing dog and nursing-care dog, acceptance at a store, restaurant, etc., but the coffee shop staff didn't know the law.
Hankyu Department Store has started accepting a service dog at the store in 1999, working in forward way such as showing the sticker which indicates acceptance including a nursing-care dog. The store manager apologized to the Deaf woman and promised not to happen such a thing again.
The Deaf woman commented to the reporter through a supporter," I have experienced in entry refusal at a restaurant many times, but I was truly surprised it happened just after the awareness event."