Online interpreting services to promote communication for Deaf residents

January 21, 2015

Tottori-shi, Tottori Prefecture 

The Tottori Prefecture Office is considering to introduce the "video relay service" using the video function of the tablet terminal in the fiscal year of 2015 in order to make communication go smoothly between the Deaf person and the hearing counterpart.

The service will be assumed for various situations of daily life, such as re-delivery request of a door-to-door delivery service, cancellation of hotel reservation, a question to a hospital, etc. 

Recently, the Prefectural Library in Tottori-shi has begun a video-remote-interpreting service using a tablet terminal. It is reportedly said that the introduction at a library is very rare nationwide.

The library that has offered a writing service installed the device in the center counter on the first floor, being easier to communicate with a Deaf/deaf visitor.

An interpreter is stationed at the Prefecture Association of the Deaf in Yonago-shi on weekdays, and at the "Plus Voice" in Sendai-shi, Miyagi-ken which supports communication of the Deaf the weekend or holiday.

A terminal similar to total of 8 places has been installed such as in the Prefectural Office, JR stations (Tottori, Kurayoshi and Yonago), etc. 

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