Ishikari-city in Hokkaido starts video remote interpreting service

While the Deaf woman (right) is using VRI in the city
office, the personnel listens to what is interpreted.
September 17, 2014

In Ishikari-shi in Hokkaido, Japan's northern island, the "sign language ordinance" has been enacted in April in order to build the society in which a Deaf person lives at ease. The city began "video remote interpreting service" using a TV phone on September 16.

When the Deaf person visit the city office or the branch office,  the computer at the reception connects to another one near an interpreter employed by the city, and the communication takes place with the personnel in charge.

The interpreter stands by in the City General Health Care Welfare Center next to the city office. Until now those who had business in the city office needed first to go to the Center once and ask for the interpreter to be  accompanied. The new service becomes convenient for elderly people and busy people, too.

The Deaf housewife aged 65 who used VRI in the updating procedure of the medical-expenses recipient certificate said, "I am poor at reading and writing. I feel good that I can communicate smoothly with this new service, as I don't need to go and call an interpreter any more."

Japanese source:

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