In order to communicate with local persons with disabilities, including the Deaf/deaf, smoothly at the counter, the Nakano-ku city office in Tokyo will carry out "communications-skills improvement training to meet the needs of a person with disability" for all management for three years.
Over eighty managers in all the sections in the Nakano-ku city office will be trained. They study the example of what is misunderstood about a disability through meeting with the invited resident who has a disability after the lecture about the feature of an communication issue.
Furthermore, they discuss in a group to learn how to improve their communication skills through a role play in various settings which a resident with a disability and the manager communicate.
Japanese original article: