When ATM Japan, Co., located in Minato-ku, Tokyo, developed the system which makes conversation possible through a character on the monitoring screen of an automatic teller machine (ATM).
A Deaf/hard of hearing person can communicate with the person in charge of a financial institution with the use of characters in an unmanned store.
Displaying the contents of an inquiry assumed beforehand on the monitoring screen of ATM, a user creates a message combining the words.
When there are no contents to ask on the screen, a message can be created with the use of keyboard.
The company did trial production development of the type which combined the developed system and radio frequency identification (RFID), too.
With the RFID antenna installed in the ceiling of the position where the ATM was set, when a user who has a card for RFID approaches the ATM, its monitoring screen changes automatically.
The button for a "spoken language" and "sign language", respectively, is displayed on the ATM screen. When a Deaf user selects the button "sign language", a second display changes to video and his communication in sign language with the operator becomes possible.