Fire Control Administration overlooks faxed emergency message from Deaf man for 15 hours

June 21, 2012

It was found out that the Hiroshima City Fire Prevention and Control Administration overlooked the emergency message delivered by fax from the Deaf male resident who wrote "feeling bad (hard to breathe)," for about 15 hours. The fax message arrived at 5:53 p.m. on May 5.

When the rescue crew noticed the emergency message and moved immediately, the Deaf man fortunately had already recovered.

According to the Fire Prevention and Control Administration, the communication room has a fax machine that receives from those who cannot use a telephone because of a disability.

Nine male staff worked on the day. Three were resting, and the rest were busy with emergency correspondences or emergency mobilization, and did not notice the fax arrival.

The other staff who took the place of duty and went into service discovered the fax neglected, at 8:45 a.m. on the next day, May 6.

Administration officials apologized to the man, and gave the nine men severe cautions.

The Administration has installed a blue revolving light and a buzzer beside the fax machine as recurrence preventive measures. When one does not notice the emergency fax, the alarm will continue sounding.

Japanese original article:

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