Japanese air line starts telephone relay service for Deaf traveler

Since February 1, 2010, Deaf travelers are able to use the Internet chat and the video relay service with the All Nippon Airways (ANA) for the reservation or an inquiry.

The service will be offered through a company that provides a telephone relay service, the Plus Voice, free of charge.

The Deaf travelers also have options for various ways of communication such as the video relay service, the chat, e-mail, the fax, etc.


English links:

ANA:
http://www.ana.co.jp/share/assist_eng/

Plus Voice:
http://www.plusvoice.co.jp/ana/en/

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